Returns & Exchanges
At TUFF, we stand behind the quality of our home essentials and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Items must be returned in their original packaging and in unused condition to qualify for a full refund.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is approved, we will email you a prepaid shipping label and a return authorization slip to include in your package.
Pack and Ship
Securely pack your items in their original TUFF packaging and drop the parcel off at any authorized carrier location.
Receive Your Refund
After our warehouse team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing